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Ed Morrison · What planet are these people on?
February 13th, 2010
After it is determined a customer is owed money and the appropriate request for a refund is made, the division’s finance department reviews the case, then sends it to either Nielson or Withers’ office for approval. After that, the request goes to City Hall for a final OK.
Water officials said City Hall does not process requests from the middle of December to the middle of January, another reason why some checks are delayed.
Customers of Cleveland Division of Water complain about waiting months for refunds
As I read it, there are four levels of review.
Last 5 posts by Ed Morrison
- Detroit's logistics strategy - September 5th, 2010
- Youngstown's new hub - September 4th, 2010
- Food and cancer prevention - August 31st, 2010
- BFD Learning Moment: Detroit moves on design as a strategy - August 30th, 2010
- More on the video gaming software cluster - August 30th, 2010
