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Ed Morrison · What planet are these people on?
February 13th, 2010
After it is determined a customer is owed money and the appropriate request for a refund is made, the division’s finance department reviews the case, then sends it to either Nielson or Withers’ office for approval. After that, the request goes to City Hall for a final OK.
Water officials said City Hall does not process requests from the middle of December to the middle of January, another reason why some checks are delayed.
Customers of Cleveland Division of Water complain about waiting months for refunds
As I read it, there are four levels of review.
Last 5 posts by Ed Morrison
- Signing off - February 3rd, 2012
- "The current global development model is unsustainable" - February 1st, 2012
- Market opportunities for developing Chicago's green economy - January 29th, 2012
- Plain Dealer flubs its explanation for firing Tony Grossi - January 27th, 2012
- Linking and leveraging university assets to strengthen regional economies - January 27th, 2012
