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George Nemeth · Tech support
June 7th, 2008
Ah, the joys of tech problems:
At the end of the day, I can care less that tech support is being outsourced to India - what I care about is the fact when I need tech support, so much of my time is wasted because that outsourced tech support is not qualified or not empowered to do anything more than read the same troubleshooting steps that I can find in my user manual…
Me too. You?
June 8th, 2008 at 11:02 am
I have Dell and Apple computers.
The Dell support sounds like your experience and the Apple support is 100x better. I have never had a bad Apple support experience. Most of my Dell experiences end up fine also [I remember one bad one] they just take longer.
You get what you pay for with Apple!